über & Out in London
To tell the truth I am not sure how I feel about the suspension of Uber in London.
They have been really useful to me, especially during the past few days, when I have to visit Peter at the Royal Free Hospital on a daily basis.
The mobile apps is easy and convenient to use.
But I found that for every 6 rides one always leaves something to be desired.
I have contacted Uber via Facebook messenger a couple of times already regarding refunds of unauthorised payments.
This was in just a week.
The first instance was on my way to the hospital. It happened Friday, last week. Below is my message via Facebook.
It was most unfair that I had to pay £5.00 for a trip your driver had cancelled. I was waiting for the driver in the drizzling rain outside my house. It was your system that arranged the meeting point. Therefore, I should be compensated rather than penalised for something, which was beyond my control. If you check your records, you will find that I am one of your more consistent costumer and treating me like this is unacceptable.
Uber did give me a credit for £5.00 (returning the £5.00 they took automatically from my card).
Yesterday, Thursday, the same thing happened again. This time was on my way home from Royal Free Hospital. I was waiting for the driver in front of the Hospital, which is the normal meeting point. Unbeknown to me the driver was waiting at the back of the hospital, for whatever reason. Again it was the Uber system that arrange the meeting point by pinpointing where the location of my mobile phone was. The driver called me and I told him that I was in front of the hospital, the main entrance/exit of the hospital, where they pick up their passengers. The driver did not say much but said , he knew where I was. A couple of second after the call, Uber sent me a message that the driver had cancelled and I had to pay £5.00. I was so annoyed. But I still used Uber with a different driver to get home. I logged in to Facebook to complain asap.
Apparently they are going to refund my money but it would that 3-5 working days.
I am not really sure why UBER licence had not been renewed in London but I think they need to polished their system and monitor their drivers more.
Apparently they have until the end of September to run their business in London.
This is not really a good news for us non-driving people who relies on public transport and taxi cabs.
Apparently the black taxi cab is the safest to use as they drivers are rigorously checked and they had to pass the ‘knowledge’, which is the knowing how to navigate the complicated routes of London in least possible time.
Some Uber drivers are often unsure where the destinations were!
They why not use the black cab, I hear you say? Well for the one and only reason, they are just too expensive, it is not reasonably affordable! 🙂