Online Shopping Vs Shopping Centre
This is the 22nd of December and I am pretty sure most of you have done your shopping. Gifts are all wrapped up, labelled and put under the tree.
To those who are still doing Christmas shopping, there is still time and I have to say that malls and shopping centre are not that crowded. Also more discounts are now to be had. No need to wait for the January sale, it has arrived early. I have started buying more decorations, cards and wrapping papers for next Christmas. Well, one can never be too early to save money, I say.
I did most of my shopping online. Amazon has been fantastic. John Lewis as well. As to Argos, they caused me a lot of problem. Argos being an online giant network in the UK, you would think that they everything at the ready; have costumer service to take calls and sort out problems. But my experience was that, I was kept hanging on the telephone for premium minutes and then we I finally got through to one of the customer advisers, I was given the assurance of my delivery being on its way and yet was a total lie. It was lucky I found their Facebook page: Retail and merchandise.
I ordered a bed for our little Nathan at Argos. I also ordered the pillows, the sheets, curtains, duvet and cover and light fitting. Everything finally arrived but the bed.
Without informing me by text or email, Argos decided that the bed would be delivered on the 29th of December; completely sabotaging our intention of a Christmas present to our grandson of a minion decorated bedroom. Do they expect Nathan to sleep on the floor?
It was annoying and upsetting for me to note that other Argos customers are getting their deliveries in time for Christmas and yet my order which I placed on 23 November 2015, was completely overlooked. Facebook’s Argos retail and merchandise said that when I placed the order, they did not know that they run out of stock.
I went back online on Argos site and did a dummy order of the same bed. I got it and there was an offer of immediate delivery in a matter of days after Christmas. I happened to see an offer of a chat with their customer services. I mentioned the ‘order’ that I just placed and he, Jeremy,confirmed that they can certainly deliver. I then mentioned that the bed, the same bed, I have already ordered and paid for in November cannot be delivered in a matter of days. He was certainly taken aback. He checked and said that the bed will now be delivered on the 24 December 2015 between 7am-12pm; he was very apologetic. I don’t know if it was a way to save face (argos’ refutation) but he said it was the headboard that was to be delivered on the 29th.
Well just see.
All in all, although it is certainly convenient to shop online, I think the major presents are more safe bought in the store and physically carried home with you. 🙂
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Facebook’s Argos PM (Private Message)
I find that Argos do listen. After bombarding them with Facebook comments and personal message, they acted upon my request for delivery before Christmas. Even the headboard which was supposed to come on 29 December was delivered unexpectedly on 23 December and noted that it was the more expensive model. thank you Argos! The bed followed the next day. Nathan slept soundly on the bed on Christmas Eve.
Thank you Argos! Had a merry Christmas and feeling goodwill towards all fellow men and online shopping. 🙂